Effective Date: 26 May 2026
Last Updated: 26 May 2026
Welcome to Flying Getaway.
These Terms & Conditions govern your access to and use of FlyingGetaway.com, your submission of travel enquiries or callback requests, your communication with our travel-support team, and any eligible travel-related service requested through Flying Getaway and facilitated, charged or supported by FareFrame Travel Private Limited.
Flying Getaway is a customer-facing travel brand owned and operated by FareFrame Travel Private Limited. FareFrame Travel Private Limited may collect payments and provide booking assistance, electronic service delivery, cancellation, refund and customer-support services for eligible travel requests made through authorised Flying Getaway channels.
By accessing this website, submitting an enquiry, requesting a callback, providing passenger information, accepting a quotation, proceeding through an authorised payment link or requesting a travel-related service, you agree to these Terms & Conditions together with our:
Please read these Terms carefully before providing passenger information or making any payment.
1. About Flying Getaway
Flying Getaway is a consumer-facing travel brand that helps travellers discover flight-related information, explore available travel options and request assistance with eligible travel-service needs.
Through authorised channels, Flying Getaway may assist customers with:
- Flight enquiries and fare assistance;
- Itinerary selection support;
- Booking assistance;
- Electronic ticket and itinerary delivery;
- Flight change or rescheduling requests;
- Passenger name correction support, where permitted;
- Cancellation and refund requests;
- Baggage or ancillary-service queries;
- Customer-support communications; and
- Other eligible travel-related services communicated to the customer.
Flying Getaway is operated by FareFrame Travel Private Limited, an India-registered travel services company.
For services where payment is requested or collected by FareFrame Travel Private Limited, FareFrame Travel Private Limited is the legal entity responsible for the applicable payment collection and eligible transaction-related support in accordance with these Terms and our published policies.
2. Definitions
For the purposes of these Terms:
- “Flying Getaway,” “we,” “us,” or “our” refers to the Flying Getaway brand and, where applicable to a transaction or service, its legal operator, FareFrame Travel Private Limited.
- “FareFrame” means FareFrame Travel Private Limited.
- “Website” means FlyingGetaway.com and its associated webpages.
- “Customer,” “you,” or “your” means any person using our website, submitting an enquiry, requesting support, making a payment or purchasing an eligible service.
- “Passenger” or “Traveller” means the person for whom a travel service is requested.
- “Supplier” means an airline, hotel, travel provider, ticketing service provider, payment gateway provider or other third party involved in delivering the relevant service.
- “Authorised Channel” means FlyingGetaway.com, an official Flying Getaway email address, an official FareFrame email address, approved phone-assisted support, authorised WhatsApp communication, an approved payment link or another channel expressly confirmed by us.
3. Scope of These Terms
These Terms apply to:
- Your access to and use of FlyingGetaway.com;
- Your use of airline pages, destination pages, blog content, flight-deal pages and travel-information content;
- Contact forms, callback requests and travel enquiries submitted through Flying Getaway;
- Quotations, fare options or itinerary suggestions communicated through authorised channels;
- Payments collected through authorised payment pages or links issued for eligible travel services;
- Booking assistance, ticket delivery and itinerary communications;
- Change, rescheduling, name-correction, cancellation or refund requests;
- Customer complaints and grievance communications; and
- Any other eligible travel-related service that is expressly accepted or facilitated through Flying Getaway or FareFrame.
Certain services are also governed by the fare rules, booking conditions and service terms of the applicable airline or supplier. Those supplier rules may apply in addition to these Terms.
4. Flying Getaway Is Not an Airline
Flying Getaway and FareFrame are travel-service facilitators. Neither Flying Getaway nor FareFrame is an airline.
We do not own, operate or control:
- Aircraft;
- Airline reservation inventories;
- Airport operations;
- Flight schedules;
- Boarding decisions;
- Airline fare rules;
- Airline baggage policies;
- Airline cancellation or refund decisions;
- Seat availability;
- Loyalty programmes; or
- Airline-controlled services.
Airlines and other travel suppliers remain responsible for their respective products, flights, fare rules and operational decisions.
We may assist customers with available travel options and eligible support requests, but we cannot override an airline or supplier rule, approve a supplier-controlled refund independently, guarantee flight operations or control supplier timelines.
5. Website Use and General Travel Information
FlyingGetaway.com may publish travel information, airline-related content, destination content, flight-deal information, booking tips, cancellation guidance, baggage information and other travel-related material.
This content is intended to help customers understand travel options and make informed enquiries. General website content is not a confirmed booking, contractual fare guarantee, airline representation or personalised legal, visa or travel advice.
Travel information may change due to:
- Airline policy updates;
- Fare availability changes;
- Schedule updates;
- Baggage-rule amendments;
- Government or immigration-rule changes;
- Airport or supplier changes; and
- Other third-party developments.
Customers should verify time-sensitive requirements and booking-specific terms before relying on general content for a payment or travel decision.
You agree not to:
- Use our website or forms for unlawful, fraudulent, deceptive or abusive purposes;
- Submit false, incomplete or unauthorised passenger information;
- Attempt to interfere with the website, booking forms, payment links or related systems;
- Misrepresent yourself as another customer or traveller;
- Copy or commercially exploit website content without written permission; or
- Make a payment using a payment method that you are not authorised to use.
We may decline service or restrict interactions where we reasonably suspect fraud, abuse, unauthorised activity or misleading information.
6. Travel Enquiries, Callback Requests and Quotations
Customers may submit travel enquiries or request callback assistance through Flying Getaway.
When you submit an enquiry, you authorise Flying Getaway and FareFrame to contact you regarding the requested travel service through the contact details you provide.
Our team may assist with:
- Available flight options;
- Fare quotations;
- Route and date comparisons;
- General booking guidance;
- Cancellation or refund requests;
- Rescheduling or flight-change assistance;
- Name-correction enquiries;
- Baggage or ancillary-service questions; and
- Other relevant travel assistance.
A callback request, quotation, itinerary option, fare discussion or payment request does not automatically create a confirmed booking.
Unless expressly confirmed:
- Fares remain subject to availability;
- Fare conditions may change before ticket issuance;
- Taxes and supplier charges may vary;
- Airline inventory may become unavailable;
- Promotional or restricted fares may carry special limitations; and
- A quotation may remain valid only for a limited period.
Customers must review all travel and pricing details carefully before making payment.
7. Booking Confirmation and Ticket Issuance
A flight booking or other travel service is considered confirmed only when confirmation is communicated through an authorised channel and, where applicable, the customer receives valid booking details such as:
- A booking reference or PNR;
- Electronic ticket details;
- Confirmed itinerary information;
- Supplier confirmation; or
- Another written service confirmation issued for the relevant transaction.
A successful payment alone does not always constitute ticket issuance or final service confirmation.
Ticket issuance may remain subject to:
- Successful payment confirmation;
- Fare availability;
- Accurate passenger details;
- Airline or supplier confirmation;
- Completion of any required verification;
- Customer approval of any revised fare or itinerary; and
- Applicable supplier rules.
Where payment has been received but the requested fare or service cannot be fulfilled, FareFrame may:
- Offer a suitable available alternative;
- Communicate any revised price or changed condition;
- Seek customer approval before proceeding; or
- Process an eligible refund in accordance with the Cancellation & Refund Policy.
Customers must carefully review all booking documents upon receipt and report errors promptly.
8. Passenger Information and Customer Responsibility
Customers are responsible for submitting complete and accurate passenger information.
Depending on the requested service, required information may include:
- Full passenger name exactly matching the relevant travel document;
- Date of birth, where required;
- Contact email address and telephone number;
- Travel dates, route and itinerary preferences;
- Passport or identification details, where required;
- Visa or supporting documentation, where required for a specific request; and
- Any additional information required by the airline or supplier.
By submitting information relating to another traveller, you confirm that you are authorised to provide those details and request the relevant service on their behalf.
Customers must verify:
- Passenger names;
- Travel dates;
- Route and airports;
- Cabin class or fare type;
- Baggage information, where stated;
- Cancellation and change restrictions;
- Ticket details; and
- Contact information.
Incorrect information provided or approved by the customer may result in:
- Additional charges;
- Fare differences;
- Ticket reissuance;
- Restriction or refusal of name corrections;
- Cancellation and rebooking requirements;
- Denied boarding; or
- Loss of all or part of the booking value.
Any correction, change, cancellation or refund resulting from customer-provided errors remains subject to the applicable supplier rules and charges.
9. Payments and Authorised Payment Channels
For eligible travel services requested through Flying Getaway, payment may be collected by FareFrame Travel Private Limited through authorised payment channels.
Payments may be made through:
- Secure payment pages;
- Authorised payment links;
- Approved online payment gateway methods;
- Payment links shared through authorised email or customer-support communication; or
- Another payment method expressly approved by FareFrame.
Payments may be processed through third-party payment gateway providers, including Razorpay or another authorised processor.
By completing payment, you confirm that:
- You are authorised to use the payment method selected;
- You have reviewed the itinerary, fare, service fee and applicable conditions communicated before payment;
- Passenger details provided or approved by you are accurate;
- You accept these Terms and the linked policies applicable to the requested service; and
- You understand that final ticket issuance may remain subject to confirmation until valid booking documentation is provided.
Customers should pay only through authorised payment pages or links provided through official Flying Getaway or FareFrame channels.
Neither Flying Getaway nor FareFrame will ask customers to disclose complete card credentials, OTPs, card PINs, CVVs or online banking passwords through phone calls, email, WhatsApp messages or ordinary website forms.
10. Payments Made for Another Traveller
A person may submit an enquiry or make a payment on behalf of another traveller only where they are authorised to do so.
Where you make payment for another passenger, you confirm that:
- You are authorised to use the payment method;
- You have authority to arrange the requested service for the traveller;
- The traveller details are accurate;
- The traveller has been informed of the applicable booking and cancellation conditions; and
- Flying Getaway and FareFrame may communicate relevant transaction details to the payer and/or traveller where reasonably required to provide the service.
We may request additional verification for certain transactions, including third-party payments, high-value transactions, international payments or suspected unauthorised payment activity.
11. Payment Confirmation, Failed Payments and Duplicate Payments
Payment is considered successfully received only after confirmation is available through FareFrame or the authorised payment processor.
If a payment:
- Fails;
- Remains pending;
- Appears debited without confirmation;
- Is processed twice; or
- Is completed but no booking documentation is received,
the customer should promptly contact the support details stated in these Terms.
Where FareFrame confirms that a duplicate successful payment has been received for the same service, the duplicate payment will ordinarily be eligible for refund, subject to verification and the Cancellation & Refund Policy.
Where payment is successfully received but the agreed eligible travel service cannot be delivered, the customer may be offered an available alternative or an eligible refund in accordance with the applicable policy.
Approved refunds are ordinarily processed back to the original payment method used for the transaction, subject to payment gateway, bank, card-network or applicable legal requirements.
12. Pricing, Service Fees, Supplier Charges and Fare Differences
The amount payable for an eligible travel service may include one or more of the following:
- Base fare;
- Airline taxes and statutory charges;
- Supplier charges;
- Baggage, seat, meal or ancillary-service charges;
- Fare difference;
- Airline cancellation or change penalty;
- FareFrame booking or assistance fee;
- FareFrame cancellation, rescheduling or modification assistance fee;
- Payment-related amount, where applicable and lawfully disclosed; and
- Other charges communicated before customer approval.
Airline or supplier charges are separate from any FareFrame service fee.
Where reasonably practicable, applicable pricing, service fees and known charges will be communicated before payment or before processing a requested change, cancellation or additional service.
Unless expressly stated otherwise, a FareFrame service fee may be non-refundable after the relevant assistance or processing work has been performed, subject to applicable law and the Cancellation & Refund Policy.
13. Flight Changes, Rescheduling and Name Corrections
Customers may request support for eligible flight changes, rescheduling or passenger name corrections through authorised Flying Getaway channels.
These requests remain subject to:
- Airline or supplier policy;
- Fare conditions;
- Ticket status;
- Availability;
- Fare difference;
- Supplier or airline charges;
- FareFrame service fees;
- Required documents; and
- Time remaining before departure.
Submitting a request does not guarantee that a modification can be completed.
A requested modification is confirmed only after:
- The relevant supplier permits or processes the request;
- Applicable charges are accepted and paid, where required; and
- Updated confirmation is communicated through an authorised channel.
Certain airlines or fare types may not permit a passenger name change or may allow only limited spelling corrections. Customers should therefore provide and review passenger details carefully before payment and ticket issuance.
14. Cancellations and Refunds
All cancellation and refund matters are governed by the separate Cancellation & Refund Policy, which forms part of these Terms.
Refund eligibility may depend on:
- Whether the ticket has been issued;
- Whether the customer or airline initiated the cancellation;
- Whether the fare is refundable, partially refundable or non-refundable;
- Applicable airline or supplier penalties;
- FareFrame service fees;
- Any part of the service already used;
- Refund processing requirements;
- Banking or payment gateway timelines; and
- Applicable law.
Flying Getaway and FareFrame do not guarantee a full refund for every voluntary cancellation request.
Where an airline or supplier controls refund approval or the recoverable amount, FareFrame will assist with the available process but cannot issue a supplier-controlled refund contrary to the applicable fare rules.
Where payment was collected by FareFrame Travel Private Limited, eligible refund support will be handled by FareFrame in accordance with the applicable policy.
15. Service Delivery and Electronic Documents
Flying Getaway and FareFrame provide travel-related service documentation electronically. No physical tickets or printed travel documents are ordinarily shipped.
Electronic documents may include:
- Quotations;
- Payment links;
- Payment acknowledgements;
- Booking confirmations;
- Electronic tickets;
- Itineraries;
- Invoices or receipts;
- Revised itineraries;
- Cancellation confirmations; and
- Refund communications.
Documents may be sent through:
- Email;
- Authorised website communication;
- Official WhatsApp or messaging communication used during the customer interaction;
- Telephone-assisted support followed by electronic documentation;
- Payment gateway notification; or
- Another authorised electronic communication channel.
Customers are responsible for providing correct contact details, monitoring their email and messaging channels, checking spam or junk folders and reviewing documents promptly after receipt.
Further details are provided in our Service Delivery Policy.
16. Airlines, Suppliers and Third-Party Service Providers
Travel services requested through Flying Getaway may involve airlines, ticketing providers, payment gateway providers, banks, card networks, accommodation providers, travel suppliers, technology vendors or other third-party entities.
These parties may maintain their own:
- Fare conditions;
- Refund rules;
- Cancellation policies;
- Schedule-change processes;
- Baggage rules;
- Payment-processing terms;
- Privacy policies;
- Ticket-delivery systems; and
- Customer-support procedures.
Flying Getaway and FareFrame may assist customers and communicate available information, but independent supplier services remain subject to the supplier’s applicable conditions.
Customers should review supplier-controlled travel terms applicable to their booking before travel.
17. Baggage, Seats, Meals and Ancillary Services
Baggage allowance, excess baggage charges, seat assignment, meals, lounge access, special assistance, priority services and other ancillary services are controlled by the applicable airline or supplier.
Unless expressly included in confirmed booking documentation:
- Checked baggage should not be assumed to be included;
- Specific seating is not guaranteed;
- Meal requests are not guaranteed;
- Additional services may require separate charges; and
- Special assistance remains subject to airline approval and operational availability.
Customers should review their confirmed itinerary and the relevant airline’s applicable policies before travel.
18. Passports, Visas, Immigration and Travel Requirements
Customers and travellers are solely responsible for ensuring that they possess all valid travel documents, permissions and approvals required for their journey.
These may include:
- Passport;
- Visa or transit visa;
- Government-issued identification;
- Immigration documentation;
- Health or vaccination documentation;
- Entry permit;
- Minor-travel consent documentation;
- Transit permissions;
- Return or onward travel evidence; and
- Other requirements imposed by the airline, airport, government or destination authority.
Flying Getaway or FareFrame may share general travel-related information but does not provide legal, immigration, medical, visa or government advice.
We cannot guarantee:
- Visa approval;
- Entry permission;
- Transit permission;
- Boarding approval;
- Acceptance of any travel document; or
- The outcome of decisions made by airlines, immigration authorities, border officials, embassies or government bodies.
Unless required by law or permitted under applicable supplier conditions, refund entitlement is not automatically created by visa refusal, missing travel documentation, denied boarding or denied entry.
19. Airline Delays, Cancellations and Schedule Changes
Airlines may delay, cancel, reschedule, reroute or otherwise alter travel services for operational, safety, commercial, technical, weather, regulatory or other reasons.
Flying Getaway and FareFrame do not control airline operations and cannot guarantee:
- That a scheduled flight will operate on time;
- That the airline will not change the itinerary;
- That a selected flight will not be cancelled;
- That a disruption will result in a cash refund;
- That a preferred seat or ancillary service will remain available; or
- The timeline within which an airline will resolve a disruption.
Where a supplier changes or cancels a service, we may assist customers with available supplier-approved options such as:
- Revised itinerary;
- Rebooking;
- Travel credit;
- Cancellation request; or
- Eligible refund assistance.
Customers should verify current flight status and supplier updates before departure.
20. Newsletter, Offers and Promotional Communications
Where a customer chooses to subscribe to fare alerts, flight-deal communications, newsletter updates or promotional information, Flying Getaway or FareFrame may communicate relevant offers and travel information through the contact details provided.
Promotional offers may be subject to:
- Availability;
- Supplier conditions;
- Fare restrictions;
- Travel dates;
- Expiry periods;
- Limited inventory; and
- Applicable booking conditions.
Receiving a promotional communication does not guarantee that a particular fare, discount or offer will remain available when the customer enquires or proceeds to payment.
Customers may opt out of promotional communications in accordance with the Privacy Policy. Essential booking, payment, service, cancellation or refund communications may still be sent where required to provide an active requested service.
21. Intellectual Property and Third-Party Trademarks
Unless otherwise stated, original content published on FlyingGetaway.com, including text, graphics, website copy, layouts, design elements, brand materials and original visual content, is owned by or used under the authority of FareFrame Travel Private Limited.
You may not reproduce, republish, modify, distribute or commercially exploit original Flying Getaway content without prior written permission, except where permitted by applicable law.
Airline names, airline logos, airport names, supplier names, trademarks and service marks belong to their respective owners.
Their use on FlyingGetaway.com may be for identification, informational, editorial, comparison or travel-assistance purposes. Unless expressly stated, their appearance does not imply sponsorship, endorsement, ownership or official affiliation between Flying Getaway, FareFrame and the referenced airline or supplier.
22. Third-Party Websites and External Links
FlyingGetaway.com may contain links to airline websites, supplier websites, payment gateway interfaces, government websites, airport resources, travel-information platforms or other third-party websites.
External websites may have their own terms, privacy policies, pricing, service conditions and security practices.
Flying Getaway and FareFrame do not control unrelated third-party websites and are not responsible for their independent content, availability, policies, security or service actions.
Customers should review relevant third-party terms before submitting information or completing a transaction directly on an external platform.
23. Fraud Prevention and Unauthorised Communications
Customers should use only authorised Flying Getaway or FareFrame communication and payment channels.
You should never share the following with any representative through email, telephone calls, WhatsApp messages or ordinary enquiry forms:
- OTP;
- Card PIN;
- CVV;
- Online banking password;
- Complete card credentials; or
- Other confidential banking authentication details.
We may request reasonable verification before discussing a payment, booking, cancellation or refund request.
Flying Getaway and FareFrame are not responsible for payments made to unauthorised persons, fraudulent websites, unofficial bank accounts or suspicious payment links not issued through authorised channels, except where liability applies under law.
Suspected fraud or impersonation should be reported promptly using the support information stated below.
24. Complaints and Grievance Redressal
Customers may contact us for concerns relating to:
- Travel enquiries;
- Booking assistance;
- Payment status;
- Ticket or itinerary delivery;
- Cancellation requests;
- Refund requests;
- Flight changes or modification support;
- Personal information handling; or
- Suspected fraud or unauthorised payment activity.
For general Flying Getaway assistance:
Email: help@flyinggetaway.com
For payment, refund, formal complaint or grievance-related concerns:
FareFrame Travel Private Limited
9396, Defence Colony Badshahpur, Bhondsi,
Gurgaon – 122102, Haryana, India
Support Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays
Customers should provide their name, contact details, passenger details, booking reference, payment reference and a brief explanation of their concern wherever available.
We will make reasonable efforts to review customer concerns promptly. Resolution timing may depend on the nature of the request, required verification, supplier response, payment gateway processing or banking timelines.
25. Events Outside Our Reasonable Control
Flying Getaway and FareFrame may be unable to provide, continue or complete a requested service due to events outside reasonable control, including:
- Airline cancellation or operational failure;
- Flight delay or schedule change;
- Severe weather or natural disaster;
- Airport disruption or closure;
- Airspace restriction;
- War, civil unrest or security risk;
- Government direction or restriction;
- Strike or labour disruption;
- Health emergency or public safety measure;
- Immigration or border-control decision;
- Supplier system failure;
- Banking or payment network failure;
- Internet or communication outage; or
- Another event that could not reasonably be prevented.
Where such an event affects a customer’s booking or requested service, we may assist with available supplier-approved alternatives, cancellation or refund processes subject to the applicable policies and supplier rules.
26. Limitation of Liability
Flying Getaway and FareFrame will make reasonable efforts to provide accurate service information, communicate customer instructions clearly, support eligible travel requests and fulfil services expressly agreed with customers.
To the extent permitted by applicable law, neither Flying Getaway nor FareFrame shall be responsible for any loss, delay, inconvenience, cost or claim arising solely from:
- Airline or supplier operational actions;
- Airline delays, cancellations, rescheduling or missed connections;
- Supplier fare rules, refund decisions, baggage conditions or ancillary-service restrictions;
- Incorrect or incomplete information provided or approved by the customer;
- Passenger failure to possess valid travel documents;
- Visa refusal, denied boarding or denied entry;
- Customer failure to review documentation or communications promptly;
- Currency conversion charges or differences imposed independently by a bank, card provider or payment network;
- Unauthorised payments or fraudulent third-party communications; or
- Events outside reasonable control.
Nothing in these Terms excludes or limits:
- FareFrame’s obligations for payments successfully received by it;
- FareFrame’s obligation to deliver a service expressly accepted by it or provide an eligible remedy where it cannot do so;
- Any approved refund entitlement under the Cancellation & Refund Policy;
- Any statutory consumer right;
- Any applicable data-protection or payment right; or
- Any liability that cannot lawfully be excluded or limited.
27. Privacy and Personal Information
When customers use Flying Getaway, submit an enquiry, provide passenger information, make payment or request customer support, personal information may be processed in accordance with our Privacy Policy.
Information may be processed by or shared with FareFrame Travel Private Limited, authorised payment gateway providers, airlines, suppliers and relevant service providers where necessary to:
- Respond to an enquiry;
- Facilitate a requested service;
- Process payment;
- Issue booking documentation;
- Process a cancellation or refund;
- Prevent fraud;
- Resolve a complaint; or
- Meet legal or regulatory requirements.
Customers should review the Privacy Policy before submitting personal or passenger information.
28. Updates to These Terms
Flying Getaway and FareFrame may revise these Terms & Conditions from time to time to reflect changes in:
- Services;
- Website functionality;
- Payment channels;
- Supplier processes;
- Customer-support procedures;
- Operated brands;
- Legal requirements; or
- Business operations.
The revised version will be published on this page with an updated effective date.
For confirmed bookings or payments, the terms applicable or communicated at the time of the transaction will ordinarily continue to govern that transaction unless a change is required under applicable law or is more favourable to the customer.
29. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory consumer rights, payment-dispute remedies or other statutory rights available under applicable law, disputes arising out of or relating to Flying Getaway, FareFrame services or transactions facilitated through authorised Flying Getaway channels shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana, India.
30. Contact Us
For general Flying Getaway travel assistance:
Flying Getaway
Email: help@flyinggetaway.com
For payment, booking fulfilment, refund, complaint or grievance support:
Operated by: FareFrame Travel Private Limited
9396, Defence Colony Badshahpur, Bhondsi,
Gurgaon – 122102, Haryana, India
Support Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays