Privacy Policy - Flying Getaway

Effective Date: 26 May 2026
Last Updated: 26 May 2026

At Flying Getaway, we value your trust and are committed to handling your personal information responsibly, transparently and securely.

Flying Getaway is a customer-facing travel brand owned and operated by FareFrame Travel Private Limited(“FareFrame”, “we”, “us” or “our”), an India-registered travel services company.

This Privacy Policy explains how Flying Getaway and FareFrame collect, use, store, share and protect personal information when you:

Visit FlyingGetaway.com;
Read our travel information or airline-related content;
Submit a travel enquiry or callback request;
Ask about flight deals, cancellations, refunds, rescheduling, name corrections or baggage support;
Provide passenger or itinerary information;
Proceed with an eligible payment through an authorised channel;
Receive booking or ticket-delivery support;
Contact customer support; or
Communicate with us through email, telephone, WhatsApp or another authorised channel.

Flying Getaway is owned and operated by FareFrame Travel Private Limited. Payments for eligible travel services requested through authorised Flying Getaway channels may be collected by FareFrame Travel Private Limited through authorised payment methods.

By using this website, submitting an enquiry, requesting assistance, providing traveller details or completing an eligible payment through an authorised channel, you acknowledge that you have read this Privacy Policy.

Where consent is required for a specific purpose, we will seek it through a clear affirmative action, such as submitting a form, selecting a checkbox, requesting a callback, approving a quotation, completing a payment or providing instructions through an authorised communication channel.

1. Who We Are

Brand: Flying Getaway
Legal Owner and Operator: FareFrame Travel Private Limited
Registered Address: 9396, Defence Colony Badshahpur, Bhondsi, Gurgaon – 122102, Haryana, India

Flying Getaway Assistance Email: help@flyinggetaway.com
Payment, Refund and Privacy Support Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays

For the purposes of applicable data protection requirements, FareFrame Travel Private Limited is responsible for deciding how and why personal information collected through Flying Getaway is processed in connection with the services described in this Policy.

Airlines, payment gateway providers, banks, travel suppliers and other independent service providers may also process personal information under their respective privacy notices and applicable legal obligations.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected or processed through:

FlyingGetaway.com;
Flying Getaway travel enquiry and callback forms;
Airline, destination, flight-deal or travel-support pages on the website;
Authorised Flying Getaway email, telephone or messaging communications;
Services requested through Flying Getaway but facilitated or paid for through FareFrame;
Authorised FareFrame payment pages or payment links issued for eligible Flying Getaway travel requests;
Booking, ticket-delivery, cancellation, refund, rescheduling, name-correction or baggage-support requests;
Newsletter, fare-alert or promotional sign-ups, where offered;
Customer complaints or grievance communications; and
Any other authorised interaction where personal information is provided in connection with Flying Getaway services.

This Policy does not automatically apply to unrelated third-party websites, independent airline websites, payment gateway websites, government websites or supplier platforms that maintain their own privacy policies, except to the extent FareFrame receives or processes information from them in connection with your requested service.

3. Personal Information We May Collect

The information we collect depends on your interaction with Flying Getaway and the service you request.

3.1 Website Visitor and Enquiry Information

When you use our website or submit an enquiry, we may collect:

Your name;
Email address;
Telephone or mobile number;
Country, city or region, where relevant;
Requested service type;
Travel preferences;
Message or enquiry details;
Preferred callback time, where provided; and
Any other information you voluntarily include in your communication.

3.2 Passenger and Traveller Information

Where you ask us to assist with a booking, change, cancellation, refund or other travel-related service, we may collect information relating to you or another traveller, including:

Full passenger name as shown on the relevant travel document;
Title or gender, where required for booking purposes;
Date of birth, where required by an airline or supplier;
Origin, destination, route and travel dates;
Passport or government-issued identification information, where required for the requested service;
Visa or supporting travel-document information voluntarily provided for a relevant service;
Frequent flyer or loyalty details, where provided by you;
Baggage, seating or ancillary-service requests;
Special assistance information voluntarily provided for fulfilment purposes; and
Other information required by the applicable airline or travel supplier.

Where you provide information about another traveller, you confirm that you are authorised to submit that information and request the applicable travel service on their behalf.

3.3 Booking and Service Information

We may collect, receive or generate information concerning:

Flight enquiry details;
Quotation or itinerary options;
Fare and service-fee details;
Booking reference, PNR or electronic ticket information;
Payment-link communication;
Booking confirmation;
Ticket-delivery records;
Cancellation or refund requests;
Rescheduling or flight-change requests;
Name-correction support requests;
Baggage or ancillary-service requests;
Supplier communications relevant to your service;
Customer-support correspondence; and
Complaint or grievance records.

3.4 Payment and Transaction Information

Where you proceed with payment for an eligible service requested through Flying Getaway, payment may be collected by FareFrame Travel Private Limited through an authorised payment processor, including Razorpay or another approved payment partner.

We may collect or receive:

Transaction amount;
Currency;
Payment date and time;
Transaction reference or payment ID;
Payment status;
Payment method category, such as card, UPI, net banking or another supported mode;
Refund amount, refund status or refund reference;
Billing information submitted for the applicable transaction;
Invoice or receipt information; and
Information relevant to payment verification, dispute resolution or fraud prevention.

Flying Getaway and FareFrame do not ask you to share your complete card number, card PIN, CVV, OTP, internet banking password or other banking authentication credentials through telephone calls, WhatsApp messages, emails or general website forms.

Sensitive payment credentials should be entered only through secure and authorised payment gateway interfaces.

3.5 Website, Device and Technical Information

When you visit FlyingGetaway.com, we or authorised service providers may collect limited technical and usage information, including:

IP address;
Browser type;
Device type;
Operating system;
Date and time of access;
Pages visited;
Referring page or campaign source;
Website interaction information;
Cookie identifiers or similar technologies;
Approximate location inferred from technical data, where available; and
Information relevant to website security or fraud prevention.

3.6 Communication and Support Records

When you communicate with us, we may collect:

Emails;
WhatsApp or messaging communications;
Call details or internal support notes;
Callback requests;
Documents voluntarily provided by you;
Service instructions or approvals;
Complaint records;
Feedback; and
Relevant communication history.

Where any call recording is implemented for quality, verification or dispute-resolution purposes, appropriate notice will be provided where required.

3.7 Marketing and Subscription Information

Where you voluntarily subscribe to travel updates, fare alerts, newsletters or promotional communication, we may collect:

Name;
Email address;
Phone number, where voluntarily provided;
Travel interests or destination preferences, where requested; and
Communication preferences.

4. How We Collect Information

We may collect personal information:

Directly from you when you visit the website, submit a form, request a callback, email us, call us, message us or request a travel service;
Through Flying Getaway forms for flight deals, cancellations and refunds, flight changes, rescheduling, name corrections, baggage assistance or other support;
When you provide passenger details or documents for a requested service;
When you proceed with payment through an authorised FareFrame payment link or payment page;
From a family member, companion, travel organiser or payer requesting services on behalf of a passenger;
From FareFrame, where your Flying Getaway request moves into payment, booking, fulfilment or refund processing;
From airlines, ticketing providers or travel suppliers involved in fulfilling or supporting your request;
From Razorpay or another authorised payment provider relating to transaction, refund, verification or payment-status information;
Through cookies, analytics and website-security tools; and
Where required for legal, regulatory, fraud-prevention, complaint-handling or dispute-resolution purposes.

5. How We Use Personal Information

We may process personal information for the purposes described below.

5.1 Responding to Enquiries and Callback Requests

We may use your information to:

Respond to questions submitted through Flying Getaway;
Contact you regarding a callback request;
Understand your travel requirements;
Provide general flight, fare or itinerary assistance;
Assist with cancellation, refund, rescheduling, name-correction or baggage-related enquiries; and
Communicate next steps for a service you requested.

Submitting an enquiry or callback request does not automatically create a confirmed booking or guarantee a fare.

5.2 Providing Travel-Service Assistance

Where you request eligible travel services, we may use your information to:

Prepare quotations or itinerary options;
Check availability;
Facilitate eligible flight bookings;
Coordinate electronic ticket or itinerary delivery;
Process change or rescheduling support;
Assist with name-correction requests where permitted;
Assist with cancellations or eligible refund requests;
Respond to baggage or ancillary-service needs; and
Provide transaction-related customer support.

5.3 Processing Payments and Refunds Through FareFrame

Where payment is requested for an eligible travel service originating through Flying Getaway, FareFrame may use and share relevant information to:

Generate or issue an authorised payment request;
Process a payment through Razorpay or another authorised payment provider;
Confirm transaction status;
Issue a receipt or invoice;
Associate a payment with your travel-service request;
Identify failed, pending or duplicate payments;
Initiate or track an eligible refund;
Prevent suspicious or unauthorised payment activity;
Respond to a payment dispute or chargeback; and
Maintain records required for accounting, legal or operational purposes.

5.4 Delivering Tickets, Itineraries and Service Communications

We may use your contact information and booking details to deliver:

Quotations;
Booking updates;
Payment links;
Payment confirmations;
Electronic tickets;
Itineraries;
Invoices or receipts;
Modified itinerary confirmations;
Cancellation confirmations;
Refund updates; and
Other service-related information.

5.5 Customer Support and Grievance Handling

We may use personal information to:

Verify your identity before discussing booking or payment matters;
Investigate a service concern;
Respond to delivery, booking, payment or refund issues;
Handle privacy concerns;
Manage customer complaints;
Maintain resolution records; and
Communicate the outcome of your request.

5.6 Fraud Prevention and Security

We may process relevant customer, payment, technical or communication information to:

Prevent fraud or impersonation;
Identify suspicious transactions;
Verify payment or refund instructions;
Detect unauthorised use of payment channels;
Protect website forms and communication systems;
Address suspected misuse; and
Cooperate with banks, payment providers, regulators or authorities where lawfully required.

5.7 Legal, Regulatory and Record-Keeping Purposes

We may process or retain information where necessary to:

Maintain booking, accounting, tax, invoice or payment records;
Comply with applicable laws or regulatory requirements;
Respond to lawful government, court or regulatory requests;
Handle chargebacks, disputes or legal claims;
Establish, exercise or defend legal rights; and
Meet obligations applicable to FareFrame, payment partners or travel suppliers.

5.8 Website Operation and Improvement

We may use website and technical information to:

Operate and maintain FlyingGetaway.com;
Understand how visitors use our pages;
Improve site design, content and user experience;
Analyse traffic and service demand;
Monitor website performance;
Identify technical issues; and
Maintain website security.

5.9 Marketing and Promotional Communications

Where you have requested, consented to or otherwise lawfully permitted such communication, Flying Getaway or FareFrame may send you:

Flight-deal updates;
Travel offers;
Destination information;
Fare alerts;
Promotional travel content; or
Related service updates.

You may opt out of promotional communications by using an unsubscribe option, where available, or by contacting us at help@flyinggetaway.com or support@fareframe.com.

Opting out of promotional communications will not stop essential messages relating to an active enquiry, booking, payment, service delivery, cancellation, refund, complaint or legal notice.

6. Consent and Customer Authorisation

We process personal information for lawful and stated purposes connected with the services you request, our operational requirements, our legal obligations or consent provided by you, as applicable.

Where your consent is required, we aim to request it through clear affirmative action.

By submitting an enquiry, requesting a callback, providing passenger information, approving an itinerary, completing payment or requesting customer support, you authorise Flying Getaway and FareFrame to process information reasonably required to respond to and fulfil your request.

Where you submit details about another passenger, you confirm that:

You are authorised to provide those details;
The information is accurate to the best of your knowledge;
The passenger has been informed where required; and
The information may be shared with FareFrame, applicable airlines, suppliers and payment providers where necessary to deliver the requested service.

You may withdraw consent for processing based on consent by contacting us, subject to applicable legal requirements and any information that must be retained or processed to complete an already requested transaction, booking, refund, dispute or legal obligation.

7. Sharing of Personal Information

Flying Getaway and FareFrame do not sell your personal information.

We may share relevant information only where reasonably necessary for the purposes described in this Privacy Policy, for delivering a service requested by you, or where required by law.

7.1 FareFrame Travel Private Limited

Flying Getaway is owned and operated by FareFrame Travel Private Limited.

Information submitted through Flying Getaway may be accessed and processed by FareFrame to:

Respond to your enquiry;
Provide a quotation;
Facilitate an eligible booking;
Collect payment;
Deliver an itinerary or ticket;
Process a cancellation, change or refund request;
Respond to a complaint; or
Perform another service requested by you.

7.2 Airlines, Ticketing Providers and Travel Suppliers

Where necessary for your requested travel service, relevant passenger, contact and itinerary information may be shared with airlines, ticketing providers, travel suppliers or authorised service providers to:

Check availability;
Facilitate ticket issuance;
Confirm a booking;
Process a requested change;
Submit a name-correction request;
Assist with cancellation or refund processing;
Arrange a requested ancillary service; or
Resolve a booking-related issue.

Independent airlines and suppliers may process information according to their own policies and applicable obligations.

7.3 Razorpay, Banks and Payment-Service Providers

Where you make a payment or request an eligible refund, relevant customer and transaction information may be shared with authorised payment gateway providers, banks, card networks and payment-service partners, including Razorpay, to:

Process payments;
Confirm transaction status;
Initiate or track refunds;
Manage payment verification;
Prevent fraud;
Respond to chargebacks or disputes;
Meet regulatory requirements; and
Provide related payment services.

Payment providers may independently collect and process additional payment or technical information under their own privacy notices.

7.4 Website, Communication and Operational Service Providers

We may share limited information with providers supporting:

Website hosting;
Form delivery;
Email or communication systems;
Customer-support workflows;
Analytics;
Security monitoring;
Accounting or invoicing;
Document management; and
Other operational functions required to provide our services.

7.5 Professional Advisers

We may share relevant information with professional advisers such as accountants, auditors, compliance advisers or legal advisers where reasonably required for business administration, legal compliance, claims, disputes or regulatory matters.

7.6 Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, legal process, court order, government request, regulatory requirement, fraud investigation or law-enforcement procedure.

7.7 Corporate Transactions

If FareFrame undergoes a merger, reorganisation, investment, acquisition, business transfer or similar corporate event, information connected with Flying Getaway may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality measures.

8. Payments Through Razorpay or Other Authorised Payment Providers

Eligible payments for travel services requested through Flying Getaway may be collected by FareFrame Travel Private Limited through Razorpay or another authorised payment provider.

When you complete a payment:

You may interact with a secure payment interface operated or supported by the payment provider;
The payment provider may collect payment information necessary to complete the transaction;
FareFrame may receive transaction identifiers, amount, payment status, payment method category, refund information and related records;
FareFrame may use transaction information to fulfil your requested service, provide support, issue confirmations, process eligible refunds and respond to disputes; and
Your payment may also be subject to the payment provider’s applicable terms and privacy notice.

Neither Flying Getaway nor FareFrame requires customers to provide OTPs, CVVs, card PINs, complete card details or internet banking passwords to representatives.

Suspected payment fraud or unauthorised payment requests claiming to represent Flying Getaway or FareFrame should be reported immediately to support@fareframe.com.

9. Cookies and Analytics

FlyingGetaway.com may use cookies and similar technologies to support website functionality, analyse website usage, improve user experience and maintain security.

Such technologies may be used to:

Enable basic website features;
Remember limited preferences, where applicable;
Understand pages viewed and visitor journeys;
Measure website traffic and content performance;
Identify technical issues;
Measure campaign or enquiry performance, where enabled; and
Help protect the website against abuse or suspicious activity.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality or your browsing experience.

Where Flying Getaway uses non-essential advertising, remarketing or behavioural tracking technologies requiring additional consent, appropriate cookie controls or notices should be made available.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain relevant business records, comply with applicable requirements, prevent fraud or resolve complaints and disputes.

10.1 General Enquiries and Callback Requests

Enquiry or callback information that does not result in a confirmed or paid travel service may ordinarily be retained for up to 24 months after the last meaningful interaction, unless:

You request deletion and no lawful retention requirement applies;
The enquiry remains active;
The information is required to address a complaint or dispute;
Fraud-prevention concerns require retention; or
Applicable requirements justify longer retention.

10.2 Bookings, Payments, Refunds and Transaction Records

Information relating to bookings, payments, tickets, invoices, refunds, cancellations, payment disputes or chargebacks may be retained for longer periods where necessary for:

Accounting or tax records;
Payment gateway or banking procedures;
Supplier reconciliation;
Customer-service resolution;
Legal or regulatory requirements;
Chargeback defence;
Fraud prevention; or
Establishing or defending legal rights.

10.3 Customer-Support and Complaint Records

Records of customer support, complaints, grievance communications and resolutions may be retained for a period reasonably necessary to manage the request, document the resolution and address related future concerns.

10.4 Marketing Communications

Where you subscribe to promotional communications, relevant contact and preference information may be retained until you opt out, withdraw consent or the purpose no longer remains necessary.

10.5 Legal Preservation

We may retain certain information for longer where necessary to comply with law, respond to official requests, investigate fraud, handle disputes or protect legal rights.

11. Data Security

We aim to maintain reasonable technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, misuse, loss or destruction.

Our safeguards may include, where appropriate:

Restricted access to customer and transaction records;
Authorised use of secure payment-gateway systems;
Internal verification practices;
Security monitoring;
Controlled handling of booking documents;
Record-management procedures;
Access limited to personnel or providers with an operational need; and
Investigation of suspected fraud or misuse.

However, no online service, website, messaging channel, payment system or data-storage method can be guaranteed to be completely secure.

You should also protect your information by:

Communicating only through official Flying Getaway or FareFrame channels;
Completing payment only through authorised secure pages or links;
Never sharing OTPs, CVVs, PINs or banking passwords with representatives;
Reviewing payment links carefully before proceeding;
Avoiding unnecessary sensitive information in general website forms; and
Reporting suspected fraud or impersonation promptly.

12. Personal Data Breaches or Security Incidents

If we become aware of a security incident affecting personal information under our control, we will take reasonable steps appropriate to the circumstances, which may include:

Assessing the nature and impact of the incident;
Taking measures to contain or minimise potential harm;
Investigating the cause;
Implementing corrective actions;
Informing affected individuals where required or appropriate; and
Making legally required notifications to relevant authorities.

Customers who suspect that their personal information, travel details or payment-related communication has been misused in connection with Flying Getaway or FareFrame should contact us promptly at support@fareframe.com.

13. Your Privacy Rights and Choices

Subject to applicable law and any relevant exceptions, you may request to:

Access information about personal data processed by us;
Correct inaccurate or incomplete personal information;
Update your contact information;
Request deletion or erasure of information where retention is no longer required;
Withdraw consent where processing is based on consent;
Opt out of promotional communications;
Raise a grievance relating to personal-information handling; and
Nominate another person to exercise applicable rights in the event of death or incapacity, where provided under applicable law.

To submit a privacy-related request, contact:

Email: support@fareframe.com
Subject Line: Privacy Request – Flying Getaway – [Your Name]

For security purposes, we may ask you to verify your identity and provide information reasonably necessary to identify the relevant enquiry, booking, payment or communication record.

We may be unable to delete or stop processing certain information where it remains necessary for:

An active enquiry or requested service;
Booking or ticket fulfilment;
Payment or refund processing;
Accounting or tax requirements;
Fraud prevention;
Chargeback or dispute handling;
Legal or regulatory compliance; or
Establishment or defence of legal rights.

14. Withdrawal of Consent

Where processing is based on consent, you may withdraw consent by contacting support@fareframe.com.

Withdrawal applies prospectively and does not affect processing lawfully undertaken before the withdrawal request.

Please understand that withdrawing consent may prevent Flying Getaway or FareFrame from completing an enquiry, booking, payment support request, cancellation, refund or another requested service where the relevant personal information is necessary to fulfil your instruction.

Essential communications relating to existing transactions, refunds, legal obligations or disputes may continue where required.

15. Information Relating to Children and Minors

Flying Getaway is not directed toward children for independent use. However, travel arrangements may involve children or minors travelling with a parent, guardian or authorised adult.

Where personal information relating to a person under 18 years of age is required for a booking or other travel service:

The information should be provided by a parent, lawful guardian or person authorised to make the travel arrangement;
We may request reasonable verification of the authority of the person submitting the information;
Information should be limited to what is necessary for the requested travel purpose; and
Such information will be used only for service fulfilment, customer support, payment, legal compliance, fraud prevention or another directly related purpose.

Flying Getaway and FareFrame do not knowingly use children’s personal information for behavioural advertising or unrelated profiling.

A parent or lawful guardian wishing to request review, correction or deletion of a minor’s information, subject to applicable retention requirements, may contact support@fareframe.com.

16. International Travellers and Cross-Border Processing

Flying Getaway may assist customers located outside India or travellers booking international journeys.

Where your requested service involves international travel, foreign airlines, overseas suppliers, international card networks or customers outside India, relevant personal information may be accessed, processed or shared outside India where reasonably necessary to:

Provide a quotation;
Facilitate a booking;
Issue travel documentation;
Process a payment or refund;
Communicate with an airline or supplier;
Handle customer support;
Resolve a dispute; or
Meet legal or regulatory requirements.

Customers making international payments or using international travel services should also review the privacy practices of their bank, card issuer, payment provider, airline and applicable supplier.

17. Third-Party Websites and Services

FlyingGetaway.com may include links to or interactions with:

FareFrame.com;
Airline websites;
Payment-gateway pages;
Travel supplier websites;
Government or immigration portals;
Airport websites;
Social media platforms; or
Other external resources.

Where an independent third-party service collects information directly from you, that party’s own privacy policy and terms may apply.

Flying Getaway and FareFrame do not control and are not responsible for the privacy practices, security practices or content of unrelated third-party websites or independent service providers.

Please review the relevant third-party policies before submitting information directly to them.

18. Communications by Email, Telephone and WhatsApp

Flying Getaway or FareFrame may communicate with you through email, telephone, WhatsApp or another authorised channel used during your enquiry or service request.

Such communications may include:

Callback responses;
Fare quotations;
Travel options;
Payment links;
Payment confirmations;
Booking confirmations;
Electronic tickets or itineraries;
Invoice or receipt information;
Schedule or service updates;
Cancellation or refund information;
Customer-support responses; and
Complaint-resolution communications.

You should confirm that communications are received from authorised Flying Getaway or FareFrame channels before providing information or completing payment.

You should never share OTPs, CVVs, PINs, internet banking passwords or complete card credentials through email, messaging channels or phone calls.

19. Customer Responsibilities

Customers are responsible for:

Providing accurate and complete information;
Providing passenger information only with proper authority;
Ensuring supplied contact details remain accessible;
Reviewing passenger and itinerary information carefully;
Avoiding sharing unnecessary sensitive information through enquiry forms;
Using only authorised communication and payment channels;
Protecting banking authentication information; and
Promptly informing us of suspected misuse, fraud or impersonation.

Flying Getaway and FareFrame are not responsible for consequences arising solely from incorrect, incomplete, misleading or unauthorised information submitted by a customer or by a person acting without proper authority, subject to applicable law.

20. Privacy Complaints and Grievance Redressal

For concerns regarding the collection, use, sharing, retention, correction, deletion or security of personal information submitted through Flying Getaway, please contact:

Privacy and Grievance Contact
FareFrame Travel Private Limited
9396, Defence Colony Badshahpur, Bhondsi,
Gurgaon – 122102, Haryana, India

Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays

Please include, where applicable:

Your full name;
Contact information used for the relevant enquiry or service;
Booking or payment reference;
A brief description of your privacy concern or request; and
Supporting information needed to identify the relevant record.

We will make reasonable efforts to acknowledge and review valid privacy concerns promptly and respond within a reasonable period depending on the nature and complexity of the request.

You may also exercise any further complaint or remedy available under applicable law.

21. Updates to This Privacy Policy

Flying Getaway and FareFrame may update this Privacy Policy from time to time to reflect changes in:

Our website or travel services;
Payment methods or partners;
Customer-support processes;
Technology providers;
Supplier relationships;
Data-handling practices;
Legal or regulatory requirements; or
Business operations.

Any revised version will be published on this page with an updated effective date.

Where required, we may provide additional notice of material changes through an appropriate communication channel.

22. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including applicable data-protection and consumer-protection requirements.

Subject to any mandatory rights, complaint procedures or remedies available under applicable law, disputes relating to this Privacy Policy or the handling of personal information through Flying Getaway shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana, India.

23. Contact Us

For general Flying Getaway enquiries:

Flying Getaway
Email: help@flyinggetaway.com

For privacy, payment, refund, complaint or grievance-related matters:

Operated by: FareFrame Travel Private Limited
9396, Defence Colony Badshahpur, Bhondsi,
Gurgaon – 122102, Haryana, India

Support Email: support@fareframe.com
Phone: +91 87962 51351
Support Hours: 9:00 AM to 5:00 PM IST, Monday to Sunday, including Saturdays and Sundays