Editorial note: Azores Airlines permits name corrections only when the ticket remains with the original passenger. Requests involving partner airlines or a journey already in progress require additional approval.
Can You Change a Name on an Azores Airlines Ticket?
Yes. Azores Airlines and SATA Air Açores allow eligible name corrections on flights operated under the S4 or SP codes, provided the corrected ticket still belongs to the same passenger.
Tickets are non-transferable. You cannot replace the original traveler with another person.
Azores Airlines Name Correction at a Glance
| Request | Allowed? | Approval needed? |
|---|---|---|
| Typo involving up to three letters | Yes | Usually no |
| Missing part of a surname | Yes | Usually no |
| First name and surname reversed | Yes | Usually no |
| Nickname changed to legal first name | Yes | Usually no |
| Missing first name added | Yes | Usually no |
| Reversed surnames | Yes | Usually no |
| Incorrect title | Yes | Usually no |
| Infant name correction | Yes | Usually no |
| Other legal name update | Case-by-case | Yes |
| Transfer ticket to another passenger | No | Not permitted |
These rules apply to eligible bookings containing S4- or SP-operated flights. Partner-airline itineraries may follow a different process.
Name Correction vs Passenger Change
Name correction
A name correction fixes the original passenger’s details.
Examples include:
COOSTA/JOHNtoCOSTA/JOHNJOHN/GREENtoGREEN/JOHNGREEN/KATHYtoGREEN/KATHERINEGREEN SMITH/JOHNtoSMITH GREEN/JOHN- An incorrect MR, MRS or other title
Passenger name change
A passenger change replaces the original traveler with someone else.
Azores Airlines does not allow passenger substitution because its tickets are non-transferable. A different traveler needs a separate ticket.
What Corrections Are Allowed Without Prior Authorization?
Azores Airlines’ agent procedure says prior authorization and documents are generally not required for:
- Up to three extra, missing or swapped letters in the first name or surname
- Completing an incomplete surname
- Reversing the first name and surname
- Replacing a nickname with the full first name
- Adding a missing first name
- Reversing the order of surnames
- Correcting the passenger title
- Correcting an infant’s first name or surname
The identity of the passenger must remain unchanged.
What Corrections Require Authorization?
Any request outside the listed minor corrections requires approval.
For agency-issued bookings, the agent must:
- Request authorization in the reservation through an SSR.
- Explain the reason for the correction.
- Send the required information to the relevant General Sales Agent or SATA Agents Help Desk.
- Provide a copy of the passenger’s identification.
- Include the passenger’s signed consent for the document to be used for the correction.
A parent or legal guardian must provide consent when the traveler is a minor.
How to Correct a Name on an Azores Airlines Ticket
Direct Azores Airlines booking
- Compare the ticket name with your passport or government ID.
- Find your booking code and ticket number.
- Contact the Azores Airlines Contact Center or online chat.
- Explain the exact correction required.
- Submit identification if requested.
- Confirm the fee before authorizing the reissue.
- Review the corrected ticket after receiving confirmation.
Azores Airlines’ Contact Center is currently available 24 hours a day, seven days a week.
Travel-agency booking
Contact the agency that issued the ticket. The issuing agent may need to request authorization and reissue the ticket under SATA’s agent procedure.
If Flying Getaway issued your reservation, call +1 (646) 814-6001 before contacting another provider.
How Much Is the Azores Airlines Name Correction Fee?
After an eligible correction, the ticket must generally be reissued with the following name-correction fee:
| Ticket currency | Published fee |
|---|---|
| EUR | €30 |
| USD | $50 |
| CAD | C$50 |
| BMD | BD$50 |
The new ticket must retain the applicable information from the original ticket.
When Is the Name Correction Fee Waived?
The published correction fee is waived for:
- A missing or swapped letter
- A title correction
- Correcting an infant’s first name or surname
Do not assume every correction involving up to three letters is free. A correction can be allowed without prior approval but still require the published reissue charge.
A separate ticketing or service fee may also apply depending on the issuing channel, itinerary and travel market.
What Documents May Be Required?
Prepare:
- Passport or government-issued ID
- Booking reference
- Ticket number
- Written reason for the correction
- Signed consent to share the identification document
- Proof supporting a legal name update, where relevant
- Guardian authorization for a minor
Simple corrections listed under the no-authorization category generally do not require documents. Other requests are reviewed individually.
What If Another Airline Operates Part of the Trip?
Contact the issuing agency or Azores Airlines before changing the booking when:
- Another airline operates a flight
- The itinerary includes an interline or codeshare partner
- The passenger has already started the journey
These cases require assistance from the relevant GSA or Agents Help Desk and may be subject to the other airline’s rules.
Can an Incorrect Correction Cancel the Booking?
Yes. SATA states that a correction made outside its permitted rules may result in the reservation being cancelled.
Check the final name carefully before the ticket is reissued. It should match the identification document the passenger will use for travel.
Final Takeaway
Azores Airlines allows minor name corrections for the original passenger, including spelling errors, reversed names, incomplete surnames and title mistakes.
Remember:
- Up to three-letter errors may be corrected.
- Some simple corrections do not require documents.
- Other changes require authorization and identification.
- The standard correction fee is €30 or $50/C$50/BD$50.
- Selected letter, title and infant corrections are fee-exempt.
- Tickets cannot be transferred to another person.
- Partner-airline and mid-journey corrections need additional assistance.
Frequently Asked Questions
Can I correct a misspelled name on an Azores Airlines ticket?
Yes. Azores Airlines permits corrections involving up to three extra, missing or swapped letters when the reservation remains with the original passenger.
Can I transfer my ticket to someone else?
No. Azores Airlines and SATA Air Açores tickets are non-transferable.
Does every correction cost €30?
No. The fee is waived for selected missing or swapped letter corrections, title corrections and infant-name corrections. Other eligible corrections generally require the published fee.
Do I need documents for a minor typo?
Documents are generally not required for corrections listed in the airline’s no-authorization category. Other situations require identification and signed consent.
Who should I contact for an agency booking?
Contact the agency that issued your ticket. The agency may need to coordinate approval and reissuance with SATA.
Sources
Patrick Walker is the travel brain behind Flying Getaway. With a knack for spotting flight deals and a passion for exploring new skies, he helps travelers fly smarter and save more with every trip.
